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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<title>IRC Services - Frequently Asked Questions (FAQ)</title>
</head>
<body>
<a name=top></a>
<h1 align=center>IRC Services Manual</h1>
<h2 align=center>Frequently Asked Questions (FAQ)</h2>
<p align=right><font size=-1><a href=index.html>Table of Contents</a></font>
<!------------------------------------------------------------------------>
<p><hr>
<h2 align=center>Frequently Asked Questions (FAQ) concerning Services</h2>
<p><hr width="50%">
<h2>Index:</h2>
<h3>A. General questions</h3>
<a href="#A1">A.1. What is Services (a.k.a. IRC Services or Services for
IRC Networks)?</a>
<br><a href="#A2">A.2. Where can I find Services?</a>
<br><a href="#A3">A.3. Does Services run under Windows?</a>
<br><a href="#A4">A.4. How about other operating systems?</a>
<h3>B. Compiling and starting Services</h3>
B.1. (deleted)
<br><a href="#B1.5">B.1.5. Why does <tt>configure</tt> complain that my
compiler has bugs in it? Can't you work around them?</a>
<br><a href="#B2">B.2. <tt>configure</tt> reports that my system doesn't
have the <tt>strtok()</tt> function. Isn't that a bug?</a>
<br><a href="#B3">B.3. When I run "<tt>make</tt>", I get an error message like
"<tt>missing separator</tt>", "<tt>Need an operator</tt>",
"<tt>Unexpected end of line seen</tt>", etc.</a>
<br><a href="#B3.5">B.3.5. I get an error like "<tt>Makefile.inc not
found</tt>".</a>
<br>B.4. (deleted)
<br><a href="#B5">B.5. I need support for the XYZ protocol.</a>
<br><a href="#B6">B.6. Whenever I start Services, I get a message on my IRC
server saying "<tt>connection refused</tt>" or something similar,
and Services gives an error message from the server saying
"<tt>Closing Link: </tt>. . .".</a>
<br><a href="#B7">B.7. My IRC server is giving me messages like "<tt>Connection
to services.example.net[127.0.0.1] activated</tt>" and then
"<tt>Access denied -- no N line</tt>". Why?</a>
<br><a href="#B8">B.8. When I say "<tt>/connect services.*</tt>", it doesn't
work!</a>
<br><a href="#B9">B.9. Services complains in the logfile about being unable to
load the default language, or gives messages like "<tt>Warning: bad
number of strings (747, wanted 863) for language 0 (en_us)</tt>".</a>
<h3>C. Running Services</h3>
<a href="#C1">C.1. Services keeps giving errors saying that the data
directory is locked and the databases won't be updated.</a>
<br><a href="#C1.5">C.1.5. Services is giving "Can't create temporary
database file" errors.</a>
<br><a href="#C2">C.2. Services can't keep up with my network&mdash;it is
eventually disconnected with "<tt>Max SendQ exceeded</tt>". What
can I do about this?</a>
<br><a href="#C3">C.3. Services starts up okay, but if I try to register a
nickname, it replies with "<tt>Sorry, registration failed</tt>" or
"<tt>Internal error - unable to process request.</tt>"</a>
<br><a href="#C4">C.4. Services crashed with a segmentation fault.</a>
<br><a href="#C5">C.5. Services' channel mode setting doesn't work. I can't
set modes with OperServ, and every time ChanServ tries to set a
mode, my server reverses the change.</a>
<br><a href="#C5.5">C.5.5. But my U:lines are set correctly!</a>
<br><a href="#C6">C.6. My server sometimes sends messages saying "<tt>Notice --
User on services.example.net remotely JOINing new channel</tt>".</a>
<br><a href="#C7">C.7. How can I make Services send replies using
<tt>PRIVMSG</tt> (<tt>/msg</tt>) instead of <tt>NOTICE</tt>?</a>
<br><a href="#C8">C.8. Can I make ChanServ send channel modes all at once
instead of one at a time?</a>
<br><a href="#C9">C.9. I sometimes get errors in the log file about "user
record not found", "non-existent nick", or "unknown channel". What
are these?</a>
<br><a href="#C10">C.10. Long messages from Services sometimes get a colon
(":") inserted in the middle.</a>
<br><a href="#C11">C.11. Services crashes when loading databases on SPARC
systems.</a>
<br><a href="#C12">C.12. When using Services with InspIRCd, the IRC server
gives a warning about "nonstandard modes".</a>
<h3>D. NickServ features</h3>
<a href="#D1">D.1. Some people get nick collided when their nickname is
changed to <tt>Guest###</tt>.</a>
<br><a href="#D2">D.2. Trying to use <tt>REGISTER</tt> or <tt>SET EMAIL</tt>
resulted in an "address is unauthenticated" message, but the user
hasn't registered any nicknames before.</a>
<h3>E. ChanServ features</h3>
<a href="#E1">E.1. How do I make ChanServ join/stay in a channel?</a>
<br><a href="#E2">E.2. Services ignored the <tt>SET SUCCESSOR</tt> setting and
deleted a channel when the founder expired.</a>
<br><a href="#E3">E.3. When ChanServ sets the topic for a channel, it always
appends "<tt>(<i>nickname</i>)</tt>" to the end. How do I make it
not do that?</a>
<br><a href="#E4">E.4. The <tt>ACCESS</tt> command is confusing to some
users. Can you add a channel option to select between the
<tt>ACCESS</tt> and <tt>XOP</tt> commands?</a>
<br><a href="#E5">E.5. Why can't you force users to register E-mail
addresses with channels like you can with nicknames?</a>
<br><a href="#E6">E.6. If I use <tt>SET MLOCK</tt> on a channel to set a
key, then anyone who enters the channel when empty can see it! How
do I avoid this?</a>
<br>E.7. (deleted)
<br><a href="#E8">E.8. If a channel operator sets mode <tt>-o+v</tt> on
himself, ChanServ always sends <tt>-v</tt>.</a>
<br><a href="#E9">E.9. ChanServ <tt>UNBAN</tt> doesn't work properly on
Unreal.</a>
<br><a href="#E10">E.10. Why are the <tt>STATUS</tt> error messages so
strange? Why doesn't <tt>STATUS</tt> obey the language setting in
NickServ?</a>
<br><a href="#E11">E.11. Whenever a user enters an empty channel, I see
messages about "channel TS", and the user loses and then gets
channel ops again.</a>
<br><a href="#E12">E.12. When a user is autokicked from a channel,
sometimes Services doesn't ban them and they get stuck in a
join/kick loop.</a>
<h3>F. OperServ features</h3>
<a href="#F1">F.1. Using the OperServ <tt>JUPE</tt> command results in server
messages like "<tt>Server juped.server introduced by non-hub server
services.example.net</tt>" or causes Services to be disconnected.</a>
<br><a href="#F2">F.2. I can't use the <tt>ADMIN</tt> command to add
Services administrators&mdash;it tells me "<tt>Permission
denied.</tt>"</a>
<br><a href="#F3">F.3. How can I set up multiple Services super-users?</a>
<br><a href="#F4">F.4. When I add an autokill, the users matching it don't
get killed.</a>
<br><a href="#F5">F.5. Services reports (via <tt>/stats u</tt> or <tt>/msg
OperServ STATS</tt>) a different number of users online than I get
from doing <tt>/lusers</tt>.</a>
<br><a href="#F6">F.6. Trying to use OperServ gives me "Access denied", but my
nick is in the ServicesRoot directive and is registered, and I've
identified for my nick.</a>
<br><a href="#F7">F.7. I used the <tt>RAW</tt> command to do something, and
then Services stopped working!</a>
<br><a href="#F8">F.8. On Unreal, every time I use the <tt>/gline</tt>
command, Services cancels the G:line.</a>
<br><a href="#F9">F.9. Services doesn't add <tt>AKILL</tt>s/G:lines for
users matching autokill masks.</a>
<br><a href="#F10">F.10. Services doesn't kill users matching a newly-added
autokill mask even if <tt>ImmediatelySendAutokill</tt> is set.</a>
<h3>Z. Bug reporting and feature requests</h3>
<i>(section deleted)</i>
<p align=right><font size="-1"><a href="#top">Back to top</a></font>
<!------------------------------------------------------------------------>
<p><hr>
<a name=A></a>
<h3 align=center>A. General questions</h3>
<a name=A1></a>
<p><dl><dt><b>A.1. What is Services (a.k.a. IRC Services or Services for
IRC Networks)?</b>
<dd><p>
Services is a software package providing various services such as
nickname and channel registration for IRC networks.
<a href=index.html>Read the documentation</a> for more information.
</dl>
<a name=A2></a>
<p><dl><dt><b>A.2. Where can I find Services?</b>
<dd><p>
See <a href="1.html#3">section 1-3</a> of the manual.
</dl>
<a name=A3></a>
<p><dl><dt><b>A.3. Does Services run under Windows?</b>
<dd><p>
Services has been reported to run when compiled under the
<a href="http://sources.redhat.com/cygwin/">Cygwin</a>
<font size=-1>[<tt>sources.redhat.com</tt>]</font> environment for
Windows, but has not been tested extensively and is not supported
by the author.
<p>
One user has reported success in running Services as a Windows
service; however, the database files must be owned by the Windows
user under which Services runs (<i>e.g.</i> Administrator), and the
files' security properties must be changed to prevent the file
owner from being altered.
</dl>
<a name=A4></a>
<p><dl><dt><b>A.4. How about other operating systems?</b>
<dd><p>
Services was at one point reported to be usable under OS/2;
however, it has not been tested recently and is not supported.
The author has also heard reports of Services being used with
moderate success on AmigaOS.
</dl>
<p align=right><font size="-1"><a href="#top">Back to top</a></font>
<!------------------------------------------------------------------------>
<p><hr>
<a name=B></a>
<h3 align=center>B. Compiling and starting Services:</h3>
<a name=B1></a>
<p><dl><dt><i>B.1. (deleted)</i>
</dl>
<a name=B1.5></a>
<p><dl><dt><b>B.1.5. Why does <tt>configure</tt> complain that my
compiler has bugs in it? Can't you work around them?</b>
<dd><p>
GCC versions earlier than 3.4 have bugs which cause the
<tt>__builtin_apply()</tt> and <tt>__builtin_return()</tt>
pseudofunctions to be miscompiled (see GCC Bugzilla, bugs
<a href="http://gcc.gnu.org/bugzilla/show_bug.cgi?id=8028">8028</a> and
<a href="http://gcc.gnu.org/bugzilla/show_bug.cgi?id=11151">11151</a>
<font size=-1>[<tt>gcc.gnu.org</tt>]</font>, for details).
Working around this problem requires the use of assembly language,
so workarounds are platform-specific; Services has workarounds for
these bugs on the Intel x86, SPARC, and PowerPC platforms, but on
other systems, you will need to use GCC 3.4 or later, or the
<tt>configure</tt> script will report an error and refuse to
continue.
</dl>
<a name=B2></a>
<p><dl><dt><b>B.2. <tt>configure</tt> reports that my system doesn't
have the <tt>strtok()</tt> function. Isn't that a bug?</b>
<dd><p>
Many system libraries, including some versions of the libraries
used with Linux and Solaris, have subtle bugs in their
<tt>strtok()</tt> implementations which cause Services to perform
improperly, or even crash in some cases. The <tt>configure</tt>
script checks for these bugs, and reports <tt>strtok()</tt> as "not
found" if one or more bugs are present. (In fairness, the
definition of <tt>strtok()</tt> is vague in some respects, and
developers of these libraries may have interpreted it differently
than the way it is used in Services.)
</dl>
<a name=B3></a>
<p><dl><dt><b>B.3. When I run "<tt>make</tt>", I get an error message like
"<tt>missing separator</tt>", "<tt>Need an operator</tt>",
"<tt>Unexpected end of line seen</tt>", etc.</b>
<dd><p>
Your <tt>make</tt> program isn't compatible with the Makefile for
Services. The Makefile was designed to work with GNU
<tt>make</tt>, version 3.79 or later, and may not work with older
versions or other systems' "<tt>make</tt>" programs. In
particular, the <tt>make</tt> programs bundled with SunOS/Solaris
and FreeBSD have been reported not to work; you will need to use
GNU <tt>make</tt> on these systems. See the
<a href="2.html#1">system requirements section</a> for details.
</dl>
<a name=B3.5></a>
<p><dl><dt><b>B.3.5. I get an error like "<tt>Makefile.inc not found</tt>".</b>
<dd><p>
You forgot to run the <tt>configure</tt> script first. See the
<a href="2.html#3">installation directions</a>.
</dl>
<a name=B4></a>
<p><dl><dt><i>B.4. (deleted)</i>
</dl>
<a name=B5></a>
<p><dl><dt><b>B.5. I need support for the XYZ protocol.</b>
<dd><p>
Services can be made to support new IRC protocols with the addition
of new protocol modules. You will need to write a protocol module
to support the specific protocol you want to use; see the
<a href="tech/index.html">technical manual</a> for details.
</dl>
<a name=B6></a>
<p><dl><dt><b>B.6. Whenever I start Services, I get a message on my IRC
server saying "<tt>connection refused</tt>" or something similar,
and Services gives an error message from the server saying
"<tt>Closing Link: </tt>.&nbsp;.&nbsp;.".</b>
<dd><p>
You need to configure your IRC server to accept Services as an IRC
server. For IRC servers based on the irc2.x distribution, that
involves adding two lines like the following to your
<tt>ircd.conf</tt> file:
<blockquote>
<tt>C:127.0.0.1:password:services.whatever.net::99</tt>
<br><tt>N:127.0.0.1:password:services.whatever.net::99</tt>
</blockquote>
See your IRC server's documentation for details about configuring
your servers to accept connections from Services.
<p>
Note particularly that "no N:line" errors can mean any of several
things:
<p><ul>
<li>Services' IP address or host name is different than that in the
first parameter to the <tt>N:</tt> line. On some systems,
using "<tt>localhost</tt>" in the <tt>RemoteServer</tt>
configuration directive will not always get you the IP address
<tt>127.0.0.1</tt>! To check what hostname or IP address the
IRC server thinks you have, start up an IRC client on the same
machine you are running Services on, connect to the server
given in the <tt>RemoteServer</tt> directive, and do a
<tt>/whois</tt> on yourself; the hostname in the <tt>/whois</tt>
response should be used as the first <tt>N:</tt> line parameter.
<p>
<li>Your IRC server has been compiled to use encrypted <tt>N:</tt>
line passwords but you gave a plaintext password as the second
<tt>N:</tt> line parameter, or vice versa.
<p>
<li>The server name given as the third <tt>N:</tt> line parameter
does not match the name given in the <tt>ServerName</tt>
configuration directive. The third parameter is not the
IP address or hostname of the remote server (Services in this
case), but rather the server name presented in the server
registration (<tt>SERVER</tt>) message; this is an important
distinction that can be easily forgotten.
</ul>
</dl>
<a name=B7></a>
<p><dl><dt><b>B.7. My IRC server is giving me messages like "<tt>Connection
to services.example.net[127.0.0.1] activated</tt>" and then
"<tt>Access denied -- no N line</tt>". Why?</b>
<dd><p>
This is typically caused by including a port number in the C:line
for Services, which tells your server to try to autoconnect to it.
This is not what you want, because Services will connect to the
server itself, but does not listen for servers to connect to it.
The solution is to remove the port number from the C:line.
</dl>
<a name=B8></a>
<p><dl><dt><b>B.8. When I say "<tt>/connect services.*</tt>", it doesn't
work!</b>
<dd><p>
As described in answer B.7 above, Services does not listen for
connections, so you cannot <tt>/connect</tt> to it.
</dl>
<a name=B9></a>
<p><dl><dt><b>B.9. Services complains in the logfile about being unable to
load the default language, or gives messages like "<tt>Warning: bad
number of strings (747, wanted 863) for language 0 (en_us)</tt>".</b>
<dd><p>
You forgot to run "<tt>make install</tt>" after compiling Services.
</dl>
<p align=right><font size="-1"><a href="#top">Back to top</a></font>
<!------------------------------------------------------------------------>
<p><hr>
<a name=C></a>
<h3 align=center>C. Running Services:</h3>
<a name=C1></a>
<p><dl><dt><b>C.1. Services keeps giving errors saying that the data
directory is locked and the databases won't be updated.</b>
<dd><p>
This can occur if Services was interrupted (<i>e.g.,</i> by a power
failure) or crashed while writing the databases. Remove the file
given in the warning message (this is the file specified by the
<tt>ircservices.conf</tt>
<a href="a.html#LockFilename"><tt>LockFilename</tt></a> directive,
by default "<tt>.lock</tt>" in the Services data directory), then
use the OperServ <a href="4.html#oper.update"><tt>UPDATE</tt></a>
command to save the databases; alternatively, the <tt>FORCE</tt>
option can be used with the OperServ <tt>UPDATE</tt> command to
perform both steps at once.
</dl>
<a name=C1.5></a>
<p><dl><dt><b>C.1.5. Services is giving "Can't create temporary database
file" errors.</b>
<dd><p>
Make certain that (1) the disk on which the databases are stored is
not full, and (2) that Services has permission to create files in
the data directory (on Unix systems, this means that the user-ID that
Services runs as must have write and execute permission on the data
directory, as well as execute permission on all parent directories
of the data directory).
</dl>
<a name=C2></a>
<p><dl><dt><b>C.2. Services can't keep up with my network&mdash;it is
eventually disconnected with "<tt>Max SendQ exceeded</tt>". What
can I do about this?</b>
<dd><p>
If you have a really large network (tens of thousands of
simultaneous users), Services in its default configuration may not
be able to keep up with all the network traffic. Here are some
possible ways to speed Services up:
<p><ul>
<li>Run it on a faster computer. (Services does <i>not</i> need to
run on the same system as an IRC server! If you have several
computers connected via Ethernet or another type of high-speed
network, it's perfectly fine to have an ircd on one machine and
Services on a separate machine.)
<li>Remove all unneeded modules from <tt>ircservices.conf</tt>.
<li>Configure Services with the <tt>-no-sorted-lists</tt> option
and recompile. (This will speed up nickname and channel
access, but commands like NickServ and ChanServ LIST will no
longer return names in alphabetical order.)
<li>Reduce the nickname and channel expiration periods.
<li>Reduce the size of your autokill, S-line, and session limit
exception lists as much as possible, or remove the relevant
modules (<tt>operserv/akill</tt>, <tt>operserv/sline</tt>, and
<tt>operserv/sessions</tt>) entirely.
<li>Reduce the maximum number of autokicks per channel. (This will
not have a direct effect, but it may keep the problem from
getting worse.)
<li>Increase the <tt>UpdateTimeout</tt> setting in
<tt>ircservices.conf</tt>, to reduce the frequency of database
synchronization. However, keep in mind that this will mean
more potential data loss if/when Services falls off your
network or crashes.
<li><b>Don't</b> run in debug mode!
</ul>
<p>Services has been successfully used on networks as large as
22,000 simultaneous users with 260,000 registered nicks.
</dl>
<a name=C3></a>
<p><dl><dt><b>C.3. Services starts up okay, but if I try to register a
nickname, it replies with "<tt>Sorry, registration failed</tt>" or
"<tt>Internal error - unable to process request.</tt>"</b>
<dd><p>
Make sure you've selected the correct IRC protocol (IRC server)
module in <tt>ircservices.conf</tt>, as described in
<a href="2.html#4">section 2-4</a>.
</dl>
<a name=C4></a>
<p><dl><dt><b>C.4. Services crashed with a segmentation fault.</b>
<dd><p>
Hopefully most of the bugs have been worked out of Services by now,
but if you run into a problem like this, you may find the
<tt>cron</tt> utility useful for dealing with such with it; the
<tt>ircservices-chk</tt> script, installed in the same place as the
<tt>ircservices</tt> executable, will check whether Services is
running and restart it if not (see
<a href="2.html#6-ircservices-chk">section 2-6</a> for details).
</dl>
<a name=C5></a>
<p><dl><dt><b>C.5. Services' channel mode setting doesn't work. I can't
set modes with OperServ, and every time ChanServ tries to set a
mode, my server reverses the change.</b>
<dd><p>
If you're running the DALnet, Unreal, or Undernet IRC server, make
sure <i>every</i> server on your network has a U:line for Services
in <tt>ircd.conf</tt>; for example:
<blockquote>
<tt>U:services.whatever.net:*:*</tt>
</blockquote>
Services will report in a <tt>WALLOPS</tt> or <tt>GLOBOPS</tt>
message the first time it discovers it cannot change modes.
</dl>
<a name=C5.5></a>
<p><dl><dt><b>C.5.5. But my U:lines are set correctly!</b>
<dd><p>
If the <tt>ircd.conf</tt> file was created, edited, or copied from
a Windows computer, then it may be corrupt (Windows inserts
<tt>^M</tt> characters at the end of every line), which will cause
the ircd to not recognize the U:line. Use a text editor such as vi
or Emacs to remove the <tt>^M</tt> characters, or re-create the
file from scratch.
</dl>
<a name=C6></a>
<p><dl><dt><b>C.6. My server sometimes sends messages saying "<tt>Notice --
User on services.example.net remotely JOINing new channel</tt>".</b>
<dd><p>
This is normal, and happens whenever ChanServ kicks a user from a
channel in which they were the first to enter (for example, a user
without privileges entering a channel with the <tt>RESTRICTED</tt>
setting active, or a user on the channel's autokick list). In this
case, ChanServ joins the channel for a short period of time to
prevent the user from joining again immediately after they've been
kicked. If you are using the Bahamut or Unreal IRC servers, this
will result in a message like the above; it can be safely ignored.
</dl>
<a name=C7></a>
<p><dl><dt><b>C.7. How can I make Services send replies using
<tt>PRIVMSG</tt> (<tt>/msg</tt>) instead of <tt>NOTICE</tt>?</b>
<dd><p>
You can't. RFC 1459 (the IRC protocol definition) requires that
all automated clients send all replies using <tt>NOTICE</tt> rather
than <tt>PRIVMSG</tt>, and Services follows that requirement. If
you want to change how Services replies appear in your IRC client,
change your client's settings.
</dl>
<a name=C8></a>
<p><dl><dt><b>C.8. Can I make ChanServ send channel modes all at once
instead of one at a time?</b>
<dd><p>
Yes; enable the <tt>MergeChannelModes</tt> directive in
<tt>ircservices.conf</tt>. (Note that this has minor security
implications&mdash;be sure to read the comments in the example
configuration file.)
</dl>
<a name=C9></a>
<p><dl><dt><b>C.9. I sometimes get errors in the log file about "user
record not found", "non-existent nick", or "unknown channel". What
are these?</b>
<dd><p>
These messages can appear when Services disconnects a user from the
network or removes (kicks) a user from a channel, and are the
result of time lag inherent in all networked systems. For example,
if an autokilled user connects to the network and immediately sends
a <tt>/join</tt> command to join a channel, the user's server may
receive the <tt>/join</tt> before it receives the disconnection
message from Services. Services will then receive the <tt>/join</tt>
for what it thinks is a user who no longer exists, and reports that
it received a message for a non-existent nickname.
<p>
These messages do not indicate a bug or other problem, and can be
safely ignored.
</dl>
<a name=C10></a>
<p><dl><dt><b>C.10. Long messages from Services sometimes get a colon
(":") inserted in the middle.</b>
<dd><p>
This is caused by a bug in the "mIRC" IRC client for Windows
computers; if you try to send a very long message using the
<tt>/operserv</tt> (or <tt>/nickserv</tt>, etc.) command, such as a
long global notice, then mIRC will insert a colon in the middle of
it. There is nothing Services can do to fix this, since Services
can't tell whether the colon was intentionally put there or not.
If you experience this problem, try upgrading mIRC to the latest
version or using another IRC client. Alternatively, as a
workaround you can use <tt>/msg OperServ</tt> instead of
<tt>/operserv</tt>.
<p>
See also <a href="http://trout.snt.utwente.nl/ubbthreads/ubbthreads.php?ubb=showflat&amp;Number=117232&amp;site_id=1#import">this thread</a>
<font size=-1>[<tt>trout.snt.utwente.nl</tt>]</font> on the mIRC
forums.
</dl>
<a name=C11></a>
<p><dl><dt><b>C.11. Services crashes when loading databases on SPARC
systems.</b>
<dd><p>
This is due to a bug in some versions of GCC running on SPARC
systems. Services contains a temporary workaround for this
problem, but it is very compiler- and environment-specific, and it
may not work for you. The bug has been filed in the GCC bug
database as
<a href="http://gcc.gnu.org/bugzilla/show_bug.cgi?id=11151">bug
11151</a> <font size=-1>[<tt>gcc.gnu.org</tt>]</font>, and has been
fixed as of GCC 3.4.
</dl>
<a name=C12></a>
<p><dl><dt><b>C.12. When using Services with InspIRCd, the IRC server
gives a warning about "nonstandard modes".</b>
<dd><p>
A message like the following:
<blockquote><tt>WARNING: The server services.example.net is sending
nonstandard modes: 'ChanServ MODE +r' where FMODE should be
used, and may cause desyncs.</tt></blockquote>
<p>
is a side effect of the way Services works, and can be safely
ignored; the "may cause desyncs" text does not apply to Services.
</dl>
<p align=right><font size="-1"><a href="#top">Back to top</a></font>
<!------------------------------------------------------------------------>
<p><hr>
<a name=D></a>
<h3 align=center>D. NickServ features:</h3>
<a name=D1></a>
<p><dl><dt><b>D.1. Some people get nick collided when their nickname is
changed to <tt>Guest###</tt>.</b>
<dd><p>
Make sure you have <tt>Guest*</tt> (or whatever prefix you
specified in <tt>ircservices.conf</tt>) listed in a Q:line in the
<tt>ircd.conf</tt> file for <i>all</i> of your servers. For
example:
<blockquote>
<tt>Q::Reserved for Services:Guest*</tt>
</blockquote>
This prevents people from using <tt>Guest###</tt> nicks and
colliding people who get their nicks changed. Note that some IRC
servers will generate messages whenever someone gets their nick
changed to <tt>Guest###</tt> by Services and a configuration line
like the above is used; you may want to modify your IRC client's
configuration so it doesn't display the messages (or change the IRC
server itself so it doesn't generate them).
<p>
Alternatively, if your IRC server supports SQlines, you can set an
SQline on the same mask using the OperServ <tt>SQLINE ADD</tt>
command (in the <tt>operserv/sline</tt> module), and Services will
take care of making sure all servers have Q:lines for the nick.
</dl>
<a name=D2></a>
<p><dl><dt><b>D.2. Trying to use <tt>REGISTER</tt> or <tt>SET EMAIL</tt>
resulted in an "address is unauthenticated" message, but the user
hasn't registered any nicknames before.</b>
<dd><p>
Another user may have set the same E-mail address on their
nickname. Use the <tt>LISTEMAIL</tt> command to see what nicknames
have the problem address associated with them.
</dl>
<p align=right><font size="-1"><a href="#top">Back to top</a></font>
<!------------------------------------------------------------------------>
<p><hr>
<a name=E></a>
<h3 align=center>E. ChanServ features:</h3>
<a name=E1></a>
<p><dl><dt><b>E.1. How do I make ChanServ join/stay in a channel?</b>
<dd><p>
You don't. Use a bot instead.
</dl>
<a name=E2></a>
<p><dl><dt><b>E.2. Services ignored the <tt>SET SUCCESSOR</tt> setting and
deleted a channel when the founder expired.</b>
<dd><p>
Normally, this is because the successor had too many channels
registered; in this case, you will see an entry in the log file
like the following:
<blockquote>
<tt>[date] Successor (SuccessorNick) of channel #somechannel owns
too many channels, deleting channel #somechannel</tt>
</blockquote>
</dl>
<a name=E3></a>
<p><dl><dt><b>E.3. When ChanServ sets the topic for a channel, it always
appends "<tt>(<i>nickname</i>)</tt>" to the end. How do I make it
not do that?</b>
<dd><p>
This has nothing to do with Services, and is a feature of the IRC
server itself which occurs when Services sets the topic on a
channel. The "(nickname)" is not actually included in the topic,
and the second and later users to join the channel will not see it.
There is no way to disable it for the first user, unless you modify
the IRC server itself.
</dl>
<a name=E4></a>
<p><dl><dt><b>E.4. The <tt>ACCESS</tt> command is confusing to some
users. Is there a way to select between the <tt>ACCESS</tt> and
<tt>XOP</tt> commands?</b>
<dd><p>
No; just tell those users to not use the <tt>ACCESS</tt> command.
(You can also disable the <tt>ACCESS</tt> command for the whole
network by removing or commenting out the
<tt>LoadModule&nbsp;chanserv/access-levels</tt> line in
<tt>ircservices.conf</tt>, but this will prevent even users who
understand the <tt>ACCESS</tt> command from using it.)
</dl>
<a name=E5></a>
<p><dl><dt><b>E.5. Why can't you force users to register E-mail
addresses with channels like you can with nicknames?</b>
<dd><p>
Such functionality is unneeded, because ChanServ requires users to
register their nicknames before allowing them to register channels.
As long as you require users to include E-mail addresses with
nicknames, you can just look up the address for the channel
founder's nickname if a problem arises with a particular channel.
</dl>
<a name=E6></a>
<p><dl><dt><b>E.6. If I use <tt>SET MLOCK</tt> on a channel to set a
key, then anyone who enters the channel when empty can see it! How
do I avoid this?</b>
<dd><p>
Set the <tt>RESTRICTED</tt> option for the channel, as described in
<a href="4.html#chan.set_mlock">the help for <tt>SET MLOCK</tt></a>,
or use a bot to keep the channel open.
</dl>
<a name=E7></a>
<p><dl><dt><i>E.7. (deleted)</i>
</dl>
<a name=E8></a>
<p><dl><dt><b>E.8. If a channel operator sets mode <tt>-o+v</tt> on
himself, ChanServ always sends <tt>-v</tt>.</b>
<dd><p>
This is a side effect of security measures which prevent non-autoop
users from getting a <tt>+v</tt> in before Services deops them.
Either do the <tt>+v</tt> before the <tt>-o</tt> or use the
ChanServ <tt>VOICE</tt> command.
</dl>
<a name=E9></a>
<p><dl><dt><b>E.9. ChanServ <tt>UNBAN</tt> doesn't work properly on
Unreal.</b>
<dd><p>
In recent versions of Unreal, it is possible to set bans on a
user's IP address. However, Unreal 3.2 servers do not send client
IP address information to Services, so it is impossible to tell
which IP-address bans match the user; thus the <tt>UNBAN</tt>
command will fail to remove them. Unreal 3.2.1 and later do send
IP addresses to Services, so if you upgrade all of your servers the
problem will go away.
</dl>
<a name=E10></a>
<p><dl><dt><b>E.10. Why are the <tt>STATUS</tt> error messages so
strange? Why doesn't <tt>STATUS</tt> obey the language setting in
NickServ?</b>
<dd><p>
The <tt>STATUS</tt> command is intended primarily for use by bots,
to allow them to take advantage of access level information stored
in Services. For this reason, the responses to the <tt>STATUS</tt>
command, including error messages, need to have a fixed format that
can be understood by a computer.
</dl>
<a name=E11></a>
<p><dl><dt><b>E.11. Whenever a user enters an empty channel, I see
messages about "channel TS", and the user loses and then gets
channel ops again.</b>
<dd><p>
These messages and mode changes are harmless, and are caused by the
<a href="a.html#protocol/(insert_protocol_name_here).CSSetChannelTime"><tt>CSSetChannelTime</tt></a>
configuration option (see also <a href="3.html#2-1.channel-ts">the
relevant part of section 3-2-1</a>). This functionality is
implemented by sending a message to the network that Services has
the "proper" timestamp (TS) and modes for the channel.
Unfortunately, many IRC servers blindly cancel their own modes,
including the channel ops of the user who initially joined the
channel, before noticing that Services is not actually changing any
modes; this results in the server sending out a "<tt>-o</tt>" mode
change immediately followed by a "<tt>+o</tt>". Some servers also
seem to think that the timestamp change is a bug (or hack attempt)
and send out a warning to IRC operators about it.
<p>
All of these messages are harmless and can be safely ignored, but
if they bother you, you may want to consider disabling the
<tt>CSSetChannelTime</tt> option.
</dl>
<a name=E12></a>
<p><dl><dt><b>E.12. When a user is autokicked from a channel,
sometimes Services doesn't ban them and they get stuck in a
join/kick loop.</b>
<dd><p>
If you are using the Unreal IRC server, this may be caused by
"extended ban types", specifically third-party Unreal modules that
add ban types beyond the standard types in Unreal 3.2 (<tt>q</tt>,
<tt>n</tt>, <tt>c</tt>, and <tt>r</tt>); Services cannot support
such ban types, since their behavior is undefined by the base
Unreal protocol. Try disabling such modules and see if the problem
persists.
</dl>
<p align=right><font size="-1"><a href="#top">Back to top</a></font>
<!------------------------------------------------------------------------>
<p><hr>
<a name=F></a>
<h3 align=center>F. OperServ features:</h3>
<a name=F1></a>
<p><dl><dt><b>F.1. Using the OperServ <tt>JUPE</tt> command results in server
messages like "<tt>Server juped.server introduced by non-hub server
services.example.net</tt>" or causes Services to be disconnected.</b>
<dd><p>
In all irc2.x-derived IRC servers (and possibly others), every
server on the network must have an H:line for Services in the
<tt>ircd.conf</tt> file, which looks something like:
<blockquote>
<tt>H:*::services.example.net</tt>
</blockquote>
</dl>
<a name=F2></a>
<p><dl><dt><b>F.2. I can't use the <tt>ADMIN</tt> command to add Services
administrators&mdash;it tells me "<tt>Permission denied.</tt>"</b>
<dd><p>
Did you define yourself as the Services super-user? You need to
insert your nickname in the
<a href="a.html#operserv/main.ServicesRoot"><tt>ServicesRoot</tt></a>
directive in the <tt>operserv/main</tt> section of
<tt>modules.conf</tt>. Also make sure that you have registered and
identified for your nickname, and that you have IRC operator
privileges.
</dl>
<a name=F3></a>
<p><dl><dt><b>F.3. How can I set up multiple Services super-users?</b>
<dd><p>
You can't. However, you can allow Services administrators to
obtain Services super-user privilege by setting a password with the
OperServ <a href="4.html#oper.set_supass"><tt>SET SUPASS</tt></a>
command; Services admins can then use the
<a href="4.html#oper.su"><tt>SU</tt></a> command to obtain Services
super-user privilege.
</dl>
<a name=F4></a>
<p><dl><dt><b>F.4. When I add an autokill, the users matching it don't get
killed.</b>
<dd><p>
Services does not kill users when an autokill is added; it only
kills them when they next connect. This is designed behavior,
intended to reduce the possibility of a mistyped autokill causing
the wrong users to get killed. (Suppose you typed "<tt>AKILL ADD
*@*</tt>" and then accidentally hit Enter before finishing the host
mask&nbsp;.&nbsp;.&nbsp;.)
</dl>
<a name=F5></a>
<p><dl><dt><b>F.5. Services reports (via <tt>/stats u</tt> or <tt>/msg
OperServ STATS</tt>) a different number of users online than I get
from doing <tt>/lusers</tt>.</b>
<dd><p>
Services doesn't count its own pseudo-clients (NickServ, ChanServ,
etc.) in its user count, so Services will normally report a number
somewhat lower than /lusers. This number will vary depending on
which pseudo-clients are loaded, and will also change as nickname
enforcers are introduced and removed.
<p>
If you have a very large and/or busy network, there may be an
additional offset, either positive or negative, caused by lag
(1) between users signing on/off and Services recognizing them, or
(2) between Services killing a user and the servers receiving the
kill. On a network with under 500 simultaneous clients, this
difference should typically not be more than one at any time, but
it can increase quickly as the network grows in size. (If the
difference is abnormally large, see <a href="#C2">question C.2</a>
for ways to speed Services up.)
<p>
Finally, you may have encountered a bug in Services. If the
difference in counts increases over time without a corresponding
increase in the number of users online, then this is the most
likely explanation.
</dl>
<a name=F6></a>
<p><dl><dt><b>F.6. Trying to use OperServ gives me "Access denied", but my
nick is in the <tt>ServicesRoot</tt> directive and is registered,
and I've identified for my nick.</b>
<dd><p>
You need to be opered (<i>i.e.,</i> user mode <tt>+o</tt> from using
<tt>/oper</tt>; this is different from channel operator mode) to
access OperServ.
</dl>
<a name=F7></a>
<p><dl><dt><b>F.7. I used the <tt>RAW</tt> command to do something, and
then Services stopped working!</b>
<dd><p>
To quote from the help for the <tt>RAW</tt> command:
<blockquote>
<tt>This command is intended primarily for testing of Services
and IRC servers; it has a very limited range of uses on a
live network, and can wreak havoc on a network or cause
Services to crash if used improperly. <b>DO NOT USE THIS
COMMAND</b> unless you are absolutely certain you know
what you are doing!</tt>
</blockquote>
In particular, Services does <i>not</i> process any messages sent
with the <tt>RAW</tt> command; so if (for example) you use
<tt>KILL</tt> to kill a user, Services will think the user is still
online, and if they connect to the network again, Services may fail
to recognize the new user or even crash. You should not use the
<tt>RAW</tt> command without a detailed understanding of both the
IRC protocol and the internal design of Services itself.
</dl>
<a name=F8></a>
<p><dl><dt><b>F.8. On Unreal, every time I use the <tt>/gline</tt> command,
Services cancels the G:line.</b>
<dd><p>
This is designed behavior. Use the OperServ
<a href="4.html#oper.akill"><tt>AKILL</tt></a> command instead of
the <tt>/gline</tt> command.
</dl>
<a name=F9></a>
<p><dl><dt><b>F.9. Services doesn't add <tt>AKILL</tt>s/G:lines for users
matching autokill masks.</b>
<dd><p>
If you have
<a href="a.html#operserv/akill.EnableExclude"><tt>EnableExclude</tt></a>
defined in the <tt>operserv/akill</tt> section of
<tt>modules.conf</tt>, but your IRC server does not support
autokill exclusions, then Services will not add <tt>AKILL</tt>s or
G:lines, because doing so would prevent autokill exclusions from
working properly. See <a href="3.html#4-3-exclude">section
3-4-3</a> for details.
</dl>
<a name=F10></a>
<p><dl><dt><b>F.10. Services doesn't kill users matching a newly-added
autokill mask even if <tt>ImmediatelySendAutokill</tt> is set.</b>
<dd><p>
Services never kills users when a new autokill is added; the
<a href="a.html#operserv/akill.ImmediatelySendAutokill"><tt>ImmediatelySendAutokill</tt></a>
configuration directive only causes Services to send the autokill
itself (that is, the user/host mask from which to prohibit new
connections) to the IRC servers on your network. This is a safety
feature intended to limit the damage caused by a mistyped autokill;
see also <a href="#F4">answer F.4</a> above.
<p>
Note that some IRC servers will themselves kill users matching a
newly-added autokill; this is unrelated to Services.
</dl>
<p align=right><font size="-1"><a href="#top">Back to top</a></font>
<!------------------------------------------------------------------------>
<p><hr>
<a name=Z></a>
<h3 align=center>Z. Bug reporting and feature requests:</h3>
<p><i>(This section has been deleted since Services is no longer being
maintained.)</i>
<p align=right><font size="-1"><a href="#top">Back to top</a></font>
<!------------------------------------------------------------------------>
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